Returns & Refunds

At Alchemy Desire, customer satisfaction is our priority. Due to the intimate nature of our products, we follow strict guidelines to ensure the health and safety of our customers. Please review our policy below:

Returns Policy

  1. Hygiene & Safety:

    • For the safety of all our customers, we do not accept returns or exchanges on any products unless they arrive damaged or defective.

  2. Non-Returnable Items:

    • All sex toys, intimate products, and lubricants are final sale.
    • Opened or used items cannot be returned under any circumstances.

Refunds Policy

  1. Damaged or Defective Products:

    • If your item arrives damaged or defective, please contact us within 48 hours of delivery.
    • Provide photos of the item, packaging, and order details to help us resolve the issue promptly.

  2. Refund Eligibility:

    • Refunds are only issued for damaged, defective, or incorrect items that cannot be replaced.
    • Refunds will be processed to your original payment method within 5-7 business days after approval.

Steps to Request a Refund

  1. Email us at support@alchemydesire.com with:
    • Order number.
    • Description and photos of the issue.
  2. Our team will review your request and respond within 1-2 business days with the next steps.

Important Notes

  • Shipping fees are non-refundable.
  • Refunds or replacements will not be issued for items lost due to incorrect shipping information provided by the customer.

For further assistance, feel free to reach out to us at support@alchemydesire.com. We're here to ensure your experience with Alchemy Desire is smooth and satisfying.

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